AOG
Support

1CALL When You’re AOG

When you're AOG or faced with unscheduled maintenance, dial +1.316.517.2090 in the US or +49.211.454.9766 in the EU for live support. No holding. No automated response. Our 1CALL team consists of people who coordinate with Textron Aviation’s service network to get you back in the air fast.

Mobile Service Units

1CALL connects you with our Mobile Service Units. Every MSU is equipped to deliver factory- direct support in the field. That includes service for engines, tires, brakes and more. Don't wait on third-party support. With more than 60 MSUs worldwide, we get there faster.

Airborne Support

Our service fleet includes airborne support that’s always within a five-hour reach. Through 1CALL, you can request an aircraft to bring technicians and parts for on-site troubleshooting and repairs. Airborne support is available 18 hours a day, including most holidays.

LinxUs

1CALL also provides support to LinxUs subscribers. LinxUs is our Citation aircraft monitoring system. If an issue occurs in flight, LinxUs emails your maintenance team so they can begin planning a solution. 1CALL representatives can help coordinate service departments and expedite the delivery of parts.

1CALL

Trusted Service. Complete Support.

General aviation enables you to move your business forward, and Textron Aviation is here with you. When an unscheduled maintenance event occurs, our team of dedicated maintenance and support experts is just 1CALL away. 1CALL provides you with a single point of contact who will prioritize deploying personnel and support, as well as dispatch parts to your location — wherever you are. 1CALL keeps you flying. Experience the power of one.

MSU

Mobile Service Units

We have more than 60 mobile service units strategically placed around the world to serve more than 17,000 turbine-powered aircraft customers. In an AOG situation, this mobile service solution essentially allows us to bring the service center to you, simplifying your experience. Call +1.316.517.2090.

Airborne

Support

Textron Aviation support aircraft can rush technicians and parts to your location for any AOG situation. These aircraft are available 18 hours a day, seven days a week, including most holidays all within a five-hour reach. Our experienced technicians service hundreds of AOG situations across North America with support and parts deployment for all Textron Aviation models.

Real-time diagnostics.
Real-time answers.

1CALL also provides support to LinxUs subscribers. LinxUs is our Citation aircraft monitoring system. If an issue occurs in flight, LinxUs emails your maintenance team so they can begin planning a solution. 1CALL representatives can help coordinate service departments and expedite the delivery of parts.

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