Privacy Rights Appeals Process
If you disagree with a decision we have made with respect to your
personal information or a privacy right request you have
submitted, you can appeal the decision by following this appeals
process, which provides us with an opportunity to reevaluate the
decision you are appealing.
Informal Resolution
We encourage you first to discuss relevant issues with our privacy
team, who may resolve the issue so that you do not have to
formally initiate the appeals process. Our privacy team will
consider your perspective and seek to address your concerns in
accordance with our company policies and applicable law. To
contact our privacy team, please email
privacy@txtav.com.
Initiating the Appeal Process
You may formally initiate the appeals process by providing written
notice to
privacy@txtav.com. Your
email should be labeled "Notice of Appeal" and fully describe your
concerns or disagreement and include any documentation necessary
to validate the claims you are making.
Acknowledgement of the Appeal
We will acknowledge receipt of your appeal within ten (10)
business days of receiving your written notice of appeal. This
acknowledgement may contain requests for additional information to
help us properly investigate or adjudicate the appeal. Your
failure to provide substantive responses to our requests may
materially impact our ability to investigate or adjudicate the
relevant issue.
Investigation and Determination
We will reasonably investigate the appeal based on the information
and documentation you have provided. Following the investigation,
we will reach a determination of your appeal, which may include
modifying or upholding the original decision. We will notify you
of our determination in writing within sixty (60) days of receipt
of your written notice of appeal, and we will include the
explanation for our determination of your appeal. If we deny your
appeal, you may file an appeal with the relevant regulator.
Scope of the Appeal
The appeal will review whether the decision made by the privacy
team that you have appealed was fair and consistent with
applicable privacy law. You may only appeal a decision that
applies to you personally unless you are otherwise authorized to
act on another person's behalf, in which case you must provide
evidence that you are authorized by the person on whose behalf you
have submitted an appeal.
The appeal will focus exclusively on the decision being appealed.
Broader issues related to our company policies, management style,
or any other issues will not be considered as part of the appeal.
Remedy
The remedy that you seek is an important part of the appeal. Your
initial written appeal must address what you seek as an outcome
(for example, access to data, correction of data, deletion of
data, etc.).
Withdrawal of the Appeal
You may withdraw or end your appeal at any time by providing us
with written notice.
No Discrimination
We do not discriminate against any person who initiates an appeal.
Appeal Records
We will maintain a record of the appeal, including the final
determination, in accordance with our record retention policies
and procedures.