Company establishes textron aviation canada ltd. to bolster customer support network in calgary and toronto
WICHITA, Kan. (Oct. 23, 2018) – Textron Aviation Inc., a Textron Inc. (NYSE:TXT) company, has established Textron Aviation Canada, Ltd., a new wholly-owned subsidiary focused on expanding the company’s service network. The first phase of the expansion includes the acquisition of assets of Aspect Aircraft Maintenance, Inc., an aircraft maintenance and repair provider in Calgary, Canada, where a Textron Aviation Mobile Service Unit (MSU) currently operates, and a new MSU base in Toronto.
“By establishing Textron Aviation Canada, we’re reaffirming our support to a growing customer base in the country,” said Kriya Shortt, senior vice president, customer service. “This recent acquisition and growth plan will increase our customer’s access to factory-direct service, ensuring they have a local connection for technical support, parts and maintenance.”
The Calgary MSU operates as part of the Approved Maintenance Organization (AMO) certification, approved to perform maintenance and repairs on Citation, King Air and Hawker aircraft. As part of the acquisition, the MSU team based at Calgary International Airport will grow in the number of technicians and expand its capabilities to deliver AOG support and limited inspection items and engine maintenance.
Textron Aviation Canada is part of the company’s continuous investment in locally based customer service. Earlier this year, the company added four new MSU bases in North America and introduced a line maintenance station at London’s Biggin Hill Airport.
“Today there are more than 500 Citation, King Air and Hawker aircraft operating throughout Canada,” Shortt said. “With our customers flying in nearly every corner of the globe, it’s essential that we’re always within their reach, prepared to deliver the expertise and service they expect.”
About Textron Aviation Service
Textron Aviation offers factory-direct service and support throughout their entire ownership experience. Through a global network staffed with more than 3,000 employees, customers have direct access to a team of expert service representatives offering maintenance, inspections, parts, repairs, avionic upgrades, equipment installations, refurbishments and other specialized services. Textron Aviation manages a growing fleet of more than 60 mobile service units (MSU) and rapid response aircraft that can be mobilized to respond to maintenance events by contacting 1CALL, a team of AOG specialists providing prioritized service and support during unscheduled maintenance events.
About Textron Aviation Inc.
Textron Aviation Inc. is the leading general aviation authority and home to the Beechcraft, Cessna and Hawker brands, which account for more than half of all general aviation aircraft flying. The Textron Aviation brands represent unrivaled innovation, performance and leadership in the industry, and offer an unmatched value proposition rooted in the total ownership experience. Leveraging unparalleled speed-to-market, Textron Aviation provides the most versatile and comprehensive business and general aviation product portfolio in the world through five principal lines of business: business jets, general aviation and special mission turboprop aircraft, high performance piston aircraft, military trainer and defense aircraft and a complete global customer service organization. Textron Aviation has delivered more than 250,000 aircraft in over 143 countries. Its broad range of products include such best-selling aircraft as Citation business jets, King Air and Caravan turboprops and T-6 military trainer aircraft, all of which are backed by the industry’s most capable global service network. For more information, visit www.txtav.com.
About Textron Inc.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell, Cessna, Beechcraft, Hawker, Jacobsen, Kautex, Lycoming, E-Z-GO, Textron Off Road, Arctic Cat, Textron Systems, and TRU Simulation + Training. For more information, visit: www.textron.com.
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