WICHITA, Kan. (Jan. 26, 2016) – Textron Aviation Inc., a Textron Inc. (NYSE:TXT) company, today announced it has bolstered its customer service offering with the launch of 1Call, which provides a single point of contact for Beechcraft, Citation and Hawker customers during unscheduled maintenance events. Customers can access the dedicated 1Call team by dialing +1-316-517-2090.
“Our enhanced call center means simplified, quick access to Textron Aviation’s customer service team for our owners needing immediate support. From the initial call to progress reports to after service follow-up, customers will encounter a streamlined process and a level of service that you get only from Textron Aviation,” said Brad Thress, senior vice president, Customer Service. “Customers calling this dedicated line will be able to receive prioritized technical support, order expedited parts, have alternative lift quickly dispatched, or even schedule a mobile service unit.”
With technical support services available 24/7, Textron Aviation’s 1Call team oversees every step of a maintenance event using visual display boards that track all calls, air response aircraft and mobile service units through issue resolution.
About Textron Aviation Service
Textron Aviation, through its Beechcraft, Cessna and Hawker brands, is renowned for its unrivaled global service network dedicated to complete life-cycle support. Textron Aviation’s support organization includes 21 company-owned service centers located around the world with expert service engineers offering maintenance, inspections, parts, repairs, avionic upgrades, equipment installations, refurbishments and other specialized services. In addition to its company-owned footprint, Textron Aviation’s jet and turboprop customers have access to a global network of nearly 200 authorized service facilities. Textron Aviation also offers a mobile support program featuring more than 60 mobile service units, three dedicated support aircraft, and on-site service technicians and support.
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Web page: Find Textron Aviation customer service information at http://txtav.com/en/service
About Textron Aviation Inc.
Textron Aviation Inc. is the leading general aviation authority and home to the leading Beechcraft, Cessna and Hawker brands, which account for more than half of all general aviation aircraft flying. The Textron Aviation companies include Cessna Aircraft Company and Beechcraft Corporation, bringing together decades of unmatched experience in designing, building and supporting airplanes. It provides the most versatile and comprehensive general aviation product portfolio in the world through five principal lines of business: business jets, general aviation and special mission turboprop aircraft, high performance piston aircraft, military trainer and defense aircraft, and a complete global customer service organization. Its broad range of products include such best-selling aircraft as Citation and Hawker business jets, King Air and Caravan turboprops and T-6 military trainer aircraft, all of which are backed by the industry’s largest global service network. For more information, visit txtav.com.
About Textron Inc.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna, Beechcraft, Hawker, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, Textron Systems, and TRU Simulation + Training. For more information visit: www.textron.com.
Certain statements in this press release are forward-looking statements which may project revenues or describe strategies, goals, outlook or other non-historical matters; these statements speak only as of the date on which they are made, and we undertake no obligation to update or revise any forward-looking statements. These statements are subject to known and unknown risks, uncertainties, and other factors that may cause our actual results to differ materially from those expressed or implied by such forward-looking statements.