WICHITA, Kan. (January 28, 2016) – Textron Aviation Inc., a Textron Inc. (NYSE:TXT) company, today announced that it has attained new certifications allowing each U.S. company-owned service center to support the Beechcraft, Cessna and Hawker brands.
“We are committed to fostering relationships with our customers that continue well beyond the initial aircraft purchase. We recognize that investing in and expanding our service capabilities to ensure Beechcraft, Cessna and Hawker customers have convenient access to high quality, factory-direct expertise is paramount to their satisfaction,” said Brad Thress, senior vice president, Customer Service. “All 14 Textron Aviation-operated service centers in North America have received expanded certifications in the past year, allowing us to deliver on our service commitments across our brands.”
In addition to investing in company-owned service centers, Textron Aviation continues to make available more resources for customers who want the flexibility of service at their location. Over the last year, the company expanded its mobile service unit (MSU) fleet to more than 60 vehicles located in North America and Europe. The company also recently placed a third dedicated support aircraft in service – its first in Europe – to support maintenance events by transporting technicians and parts to the customer’s location.
“From growing our team of highly-trained technicians, to making our company-owned service centers capable of servicing all of our brands, we’re focused on how best to reach our broad base of customers and be their go-to source for aircraft support,” Thress said. “We’ll continue to listen to their feedback and expand our solutions in ways that keep our customers flying.”
About Textron Aviation Service
Textron Aviation, through its Beechcraft, Cessna and Hawker brands, is renowned for its unrivaled global service network dedicated to complete life-cycle support. Textron Aviation’s support organization includes 21 company-owned service centers located around the world with expert service engineers offering maintenance, inspections, parts, repairs, avionic upgrades, equipment installations, refurbishments and other specialized services. In addition to its company-owned footprint, Textron Aviation’s jet and turboprop customers have access to a global network of nearly 200 authorized service facilities. Textron Aviation also offers a mobile support program featuring more than 60 mobile service units, three dedicated support aircraft, and on-site service technicians and support.
Web page: Find Textron Aviation service information on our website at http://txtav.com/en/service
About Textron Aviation Inc.
Textron Aviation Inc. is the leading general aviation authority and home to the leading Beechcraft, Cessna and Hawker brands, which account for more than half of all general aviation aircraft flying. The Textron Aviation companies include Cessna Aircraft Company and Beechcraft Corporation, bringing together decades of unmatched experience in designing, building and supporting airplanes. It provides the most versatile and comprehensive general aviation product portfolio in the world through five principal lines of business: business jets, general aviation and special mission turboprop aircraft, high performance piston aircraft, military trainer and defense aircraft, and a complete global customer service organization. Its broad range of products include such best-selling aircraft as Citation and Hawker business jets, King Air and Caravan turboprops and T-6 military trainer aircraft, all of which are backed by the industry’s largest global service network. For more information, visit txtav.com.
About Textron Inc.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna, Beechcraft, Hawker, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, Textron Systems, and TRU Simulation + Training. For more information visit: www.textron.com.
Certain statements in this press release are forward-looking statements which may project revenues or describe strategies, goals, outlook or other non-historical matters; these statements speak only as of the date on which they are made, and we undertake no obligation to update or revise any forward-looking statements. These statements are subject to known and unknown risks, uncertainties, and other factors that may cause our actual results to differ materially from those expressed or implied by such forward-looking statements.