Company’s new service location in the Southwest offers state-of-the-art customer amenities
MESA, Ariz. (April 22, 2010) – Hawker Beechcraft Services (HBS) today celebrated the grand opening of its expanded and enhanced aircraft maintenance facility at Phoenix-Mesa Gateway Airport (IWA) in Mesa, Ariz. HBS recently completed the final phase of a $14 million project that added a second 26,000 square foot hangar and expanded customer accommodations and administrative offices to the Mesa site, which was selected to serve as the company’s regional service center in the Southwest. The operation is expected to generate up to 110 new jobs over five years.
“The new Mesa HBS facility will enhance and continue the world-class customer service and support tradition expected from one of the industry’s largest factory-owned service center networks,” said Christi Tannahill, vice president, Hawker Beechcraft Global Customer Support. “Mesa is an ideal maintenance destination for several reasons, including its customer-friendly atmosphere and average of 325 days of sunshine per year. We’re pleased to be open for business and look forward to welcoming customers from throughout the region and across the U.S. to this state-of-the-art facility.”
The recently opened addition includes a newly constructed 26,000 square foot hangar and 22,000 square feet of back shops, a spacious customer lobby and administrative offices. The new space supplements existing facilities opened by HBS in January of 2009 to provide owners and operators in the Southwest with a full-service Maintenance Repair and Overhaul (MRO) location offering airframe, avionics, engine and Aircraft on Ground (AOG) support for the company’s entire aircraft line. It is staffed with a factory-trained and highly-experienced team of maintenance technicians.
The enhanced customer space offers guest offices for customers to use while their aircraft are being serviced, with each workspace equipped with full office amenities such as computers, Wi-Fi access, printers and phones.
Over the last two years, HBS has made a number of customer interface, service efficiency and infrastructure improvements, including the opening of new paint facilities at its Chester, United Kingdom, service center and most recently at its new, state-of-the-art service center in Indianapolis.
Headquartered in Wichita, Kan., Hawker Beechcraft Global Customer Support (GCS) is dedicated to improving the value of HBC aircraft by employing products and services to simplify aircraft ownership, reduce operating cost and increase re-sale value. GCS is comprised of four functional groups that include Support Plus (cost predictability/ warranty programs), Hawker Beechcraft Parts & Distribution (genuine factory parts), Hawker Beechcraft Services (factory-owned service centers) and Technical Support (Field Support Representatives, Hot Line specialists and Technical Publications administration).
Hawker Beechcraft Corporation is a world-leading manufacturer of business, special mission and trainer aircraft – designing, marketing and supporting aviation products and services for businesses, governments and individuals worldwide. The company’s headquarters and major facilities are located in Wichita, Kan., with operations in Salina, Kan.; Little Rock, Ark.; Chester, England, U.K.; and Chihuahua, Mexico. The company leads the industry with a global network of more than 100 factory-owned and authorized service centers. For more information, visit www.hawkerbeechcraft.com.
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