March 15, 2017

1CALL expansion brings localized support for Textron Aviation customers in Central and South America

WICHITA, Kan. (March 15, 2017) – Textron Aviation Inc., a Textron Inc. (NYSE:TXT) company, today announced it has bolstered its 1CALL offering for Cessna Citation, Beechcraft King Air and Hawker customers operating in Central and South America. Working with its regional channel partners, TAM Aviação Executiva (TAM) and Central Charter de Colombia (Central Charter), the company is providing AOG support tailored to meet the unique needs of customers throughout the region.


“1CALL has been a resounding success for our customers and we continue to look for opportunities to further strengthen and expand its capabilities,” said Kriya Shortt, senior vice president, Customer Service. “By leveraging the in-region footprint of TAM and Central Charter, we are able to expedite support and minimize downtime, which provides greater AOG support than ever before to our customers operating in Central and South America.”


Citation, King Air and Hawker customers around the world needing immediate support can contact the 1CALL team 24/7 by dialing +1.316.517.2090. 1CALL provides a single point of contact during unscheduled maintenance events and offers prioritized technical support, expedited parts ordering, alternative lift solutions and mobile service unit scheduling. For AOG events in Central and South America, the 1CALL team now works directly with its in-region channel partners to expedite parts and mobilize AOG support.


Representing the company in Brazil since 1982, TAM is a Textron Aviation sales channel partner and authorized service facility, offering integrated services such as aircraft maintenance, fixed based operations, aircraft management and aircraft charter. 


With more than 36 years of experience in business aviation, Central Charter is an authorized service facility supporting Textron Aviation customers in Central and South America. Central Charter’s highly experienced team of technicians provide complete aircraft maintenance, repair and overhaul services.


Supporting the largest fleet of aircraft throughout the Central and South America region, Textron Aviation has a robust network of 34 authorized service facilities. In addition, the company also has seven dedicated field service representatives assisting customers with maintenance, inspections, parts, repairs, refurbishments and other specialized services for the entire range of Textron Aviation products.


About Textron Aviation Service

Textron Aviation, through its Beechcraft, Cessna and Hawker brands, is renowned for its unrivaled global service network dedicated to complete life-cycle support. Textron Aviation’s support organization includes a global footprint of company-owned service centers staffed with expert service engineers offering maintenance, inspections, parts, repairs, avionic upgrades, equipment installations, refurbishments and other specialized services. In addition to its company-owned footprint, Textron Aviation’s jet and turboprop customers have access to a global network of nearly 200 authorized service facilities. Textron Aviation also offers a mobile support program featuring more than 60 mobile service units, six dedicated support aircraft and on-site service technicians and support.




About Textron Aviation Inc.

Textron Aviation Inc. is the leading general aviation authority and home to the Beechcraft, Cessna and Hawker brands, which account for more than half of all general aviation aircraft flying. For more than 90 years, the Textron Aviation brands have represented unrivaled innovation, performance and leadership in the industry, offering an unmatched value proposition rooted in the total ownership experience. Leveraging unparalleled speed-to-market, Textron Aviation provides the most versatile and comprehensive business and general aviation product portfolio in the world through five principal lines of business: business jets, general aviation and special mission turboprop aircraft, high performance piston aircraft, military trainer and defense aircraft and a complete global customer service organization. Textron Aviation has delivered more than 250,000 aircraft in over 143 countries. Its broad range of products include such best-selling aircraft as Citation business jets, King Air and Caravan turboprops and T-6 military trainer aircraft, all of which are backed by the industry’s most capable global service network. For more information, visit


About Textron Inc.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna, Beechcraft, Hawker, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, Textron Off Road, Textron Systems, and TRU Simulation + Training. For more information visit:

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