October 21, 2013

Innovation alive and well at worlds largest aircraft service network

LAS VEGAS, Oct 21, 2013 – Cessna Aircraft Company, a Textron Inc. (NYSE:TXT) company, is adding industry-leading products and support services to the company’s already extensive portfolio of customer maintenance solutions. Innovation efforts focus on technological advances leading to efficiencies and time-savings for maintenance, in addition to mobile capabilities and after-market solutions. Cessna announced the programs today at the NBAA 2013 Business Aviation Convention and Exhibition (BACE) aviation trade show in Las Vegas.

Joe Hepburn, senior vice president of Customer Service, says: “Cessna has a long heritage of taking care of customers after the sale. Citation Service is the largest service network in the aviation industry, and continues to rank at the top of customer service surveys for a reason. We take great pride in our aircraft, and we are also very proud of the way we serve our customers throughout their ownership experience. We are always looking for innovative service concepts to present to the customer, and we are enthusiastic about our new and existing offerings.”

Cessna also announced an expansion of the company’s mobile service capabilities with two key additions to the company’s mobile platforms. A new service vehicle has been based in Chicago, Ill., as of October 1. This modified truck is more capable of supporting scheduled and unscheduled maintenance and on-site technical expertise. The company will also base an additional full-time mechanic in Houston, Texas to fill the Citation service needs in the region. “There are nearly 6,500 Citation jets in the world. No one knows better how to service these high performance jets than Cessna employees. On-site maintenance is far more convenient for the customer, and we will continue to set the bar high delivering what our customers have come to expect from Citation service,” said Hepburn.

Cessna will offer an upgrade program for legacy Citation X aircraft. The aircraft appearance upgrades include a new paint scheme on the exterior, and a new interior designed by Cessna’s Interior Design team. The flight deck receives upgraded avionics with the Honeywell Primus Elite system. The upgraded Citation X will be compliant with Next-Gen technology requirements with ADS-B Out capability. Phone and Internet capabilities will be increased, and the entire cabin management system will be replaced with updated electronics and more familiar capabilities.

Citation Service Centers will begin offering winglets for legacy Sovereign owners. The prototype legacy Sovereign with winglets made its maiden flight last week. “The winglets are a great addition to the aircraft, and bring both aesthetic and performance benefits,” said Hepburn. “Customers have responded well to the winglets on the new Sovereign. Through a supplemental type certificate, legacy Sovereigns, owners can realize the same climb and performance boost with the winglet addition.” The winglets for legacy Sovereigns are anticipated to be available in 2014.

Cessna Service will also offer aftermarket winglets for several models in the CJ family of business jets through an exclusive agreement with Tamarack Aerospace Group. In certain flight profiles, the winglets can provide an aircraft with greater range, increased useful loads and improved high and hot performance while simultaneously improving fuel economy. Plans call for winglets from Tamarack to be available for installation on several models in the CJ family of aircraft at Citation Service Centers in 2015.

Cessna owns and operates a worldwide network of 15 Citation Service Centers, 39 authorized Citation Service Facilities and 22 Mobile Service Units. For more information on the Citation Service Center network, different service options or to locate a facility or to see a list of programs and upgrades, go to Cessna.com/citation-service.


About Cessna
Cessna is the world's leading general aviation company. Since its inception in 1927, Cessna has designed, produced and delivered nearly 200,000 airplanes around the globe. This includes 6,500 Citation business jets, making it the largest fleet of business jets in the world. Today, Cessna has two principal lines of business: aircraft sales and aftermarket services. Aircraft sales include Citation business jets, Caravan single-engine utility turboprops, single-engine piston aircraft and lift solutions by CitationAir. Aftermarket services include parts, maintenance, inspection and repair services. In 2012, Cessna delivered 571 aircraft, including 181 Citation business jets, and reported revenues of $3.111 billion. More information about Cessna Aircraft Company is available at cessna.com.

About Textron
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, and Textron Systems. More information is available at textron.com.

Certain statements in this press release may project revenues or describe strategies, goals, outlook or other non-historical matters; these forward-looking statements speak only as of the date on which they are made, and we undertake no obligation to update them. These statements are subject to known and unknown risks, uncertainties, and other factors that may cause our actual results to differ materially from those expressed or implied by such forward-looking statements.